Business Process Improvement (BPI) is the systematic approach of analysing, optimizing and enhancing existing processes to create smoother, more efficient operations and happier staff and customers, while supporting overall business growth.

BPI has become a critical tool for organisations due to the constant expansion of technology, tightening budgets and the risk of falling behind.

Understanding where efficiencies can be found within existing business processes, organisations can identify bottlenecks, friction, inefficiencies and other problems within their processes and take corrective actions, which helps them to:

✚ cut costs

✚ eliminate redundant efforts

✚ ensure better compliance practices

✚ improve quality of products or services

✚ reduce errors

✚ improve customer experience.

Since it is a strategic planning process, BPI can also add value with improved operational performance strategies, which is an advantage to any organisation in a competitive market.